Healthcare
Ambient clinical notes
With the patient's consent, the consultation is turned into a draft note in your template, which the clinician checks, edits and signs in the record.
Custom app
Healthcare · Agent
Patient message reply drafts
AI-drafted replies to patient portal messages
Portal messages are sorted by type, and routine ones get a draft reply in the clinic's voice, which a clinician or nurse edits and sends.
01 today
The problem
Patient portal messages have become a second workload for clinicians and nurses. Many are routine, such as refill questions, appointment changes or how to prepare for a test, but each one still needs reading and a careful reply. Inboxes spill into evenings.
02 the run
What the AI does
- Step 1: Reads new portal messages and sorts them: administrative, medication, results questions, symptoms or other.
- Step 2: Sends administrative messages, such as booking changes, to the front desk queue.
- Step 3: Drafts a reply for clinical messages using the patient's record and your clinic's approved wording, in plain language.
- Step 4: Highlights any message that mentions worrying symptoms so a clinician sees it first.
- Step 5: Places the draft in the clinician's inbox for review; nothing is sent automatically.
paused: waiting for a person to approve
03 human in the loop
Where a person approves
A clinician or nurse reads, edits and sends every clinical reply. Messages describing new or worsening symptoms are always handled by a clinician, never by a draft alone.
04 after
What changes
Clinicians start from a sensible draft instead of a blank box, and routine admin messages go straight to the right team. Studies so far show less mental load rather than big time savings, so this is about easing burnout.
Case studyEasing the patient inbox without letting AI answer clinical questions aloneThe rollout, what to measure, a worked example and the research behind it.see also
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Agent
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