Customer service
Email and chat support agent
An AI agent answers routine customer emails and chats from your help docs and order data, then hands anything unusual to your team with notes.
Voice/chat agent
Department
AI for customer service teams
Answer customers day and night, route tickets and spot churn early.
- entries
- 10 use cases
- builds
- Voice/chat agent, Automation, Agent
library / customer-service
What AI can take on for this team
Customer service
Ticket triage and routing
Every new ticket is tagged, prioritized and sent to the right person or queue, so urgent issues stop sitting in a shared inbox.
AutomationCustomer service
Inbound and after-hours voice agent
A voice agent picks up calls your team can't, answers common questions, books jobs or appointments and texts urgent details to whoever is on call.
Voice/chat agentCustomer service
Help articles written from solved tickets
Finds questions your team answers again and again, then drafts help-center articles from the best solved tickets for an editor to approve.
AgentCustomer service
Sentiment and churn-risk alerts
Reads support conversations for frustration and cancellation signals, and alerts the account owner while there is still time to fix things.
AutomationCustomer service
Review replies drafted for approval
Drafts a personal reply to every new Google, Tripadvisor or Trustpilot review, so the owner can check and post them in a few minutes a day.
AgentCustomer service
Patient and client intake
Intake forms, emails and scanned documents are read, checked for gaps and entered into your practice system before the first appointment.
AutomationCustomer service
Appointment reminders and no-show follow-up
Customers get reminders by text or a short call, can confirm or rebook in the same thread, and missed appointments get a same-day follow-up.
Voice/chat agentCustomer service
Returns and refund handling
Return requests are checked against your policy and the order, labels and refunds are prepared, and only the edge cases reach your team.
AgentCustomer service
New customer onboarding
Each new customer gets a tracked onboarding plan: kickoff booked, documents and data collected, setup steps chased, and stalled accounts flagged.
Agent
Not sure where AI fits in customer service? Ask us.
A free 30-minute call. You talk, we ask questions, and you leave with a few concrete ideas — or an honest answer that AI isn't the right fix yet.
Working with teams in the United States, United Kingdom and Australia.