Customer service
Email and chat support agent
An AI agent answers routine customer emails and chats from your help docs and order data, then hands anything unusual to your team with notes.
Voice/chat agent
Customer service · Automation
Sentiment and churn-risk alerts
AI churn-risk alerts from customer conversations
Reads support conversations for frustration and cancellation signals, and alerts the account owner while there is still time to fix things.
01 today
The problem
Customers rarely announce they are about to leave. The signs are scattered across support tickets, emails and chats: a sharp tone, a repeat complaint, a question about notice periods. By the time the cancellation arrives, the account owner is hearing about the problem for the first time.
02 the run
What the AI does
- Step 1: Reads new tickets, chats and emails in Zendesk, Intercom and Gmail as they arrive.
- Step 2: Scores the tone of each conversation and picks out specific risk signals, such as mentions of competitors, cancelling, contracts or repeated unresolved issues.
- Step 3: Combines those signals with account details from HubSpot, Salesforce or Stripe, such as plan size, renewal date and recent payment problems.
- Step 4: Sends a short alert to the account owner in Slack with the reason, the quotes behind it and a suggested next step.
- Step 5: Adds a weekly roll-up of at-risk accounts and common complaint themes for the support and account leads.
paused: waiting for a person to approve
03 human in the loop
Where a person approves
Alerts only inform. The account owner decides whether to call, offer help or leave it, and no message goes to the customer without a person writing or approving it.
04 after
What changes
Account owners hear about unhappy customers while the relationship can still be saved. Leaders see which problems are driving frustration instead of finding out from cancellation emails.
Results from a real build
[CASE STUDY] We only publish results we can name and check with the client.
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Tell us how your business runs. We'll tell you where AI fits.
A free 30-minute call. You talk, we ask questions, and you leave with a few concrete ideas — or an honest answer that AI isn't the right fix yet.
Working with teams in the United States, United Kingdom and Australia.