Customer service
Help articles written from solved tickets
Finds questions your team answers again and again, then drafts help-center articles from the best solved tickets for an editor to approve.
Agent
Customer service · Voice/chat agent
Email and chat support agent
AI email and chat support for small businesses
An AI agent answers routine customer emails and chats from your help docs and order data, then hands anything unusual to your team with notes.
01 today
The problem
Most of the inbox is the same handful of questions: where is my order, how do I reset my password, can I change my booking. Your support people answer them one at a time, so the customers with real problems wait behind them. Evenings and weekends pile up until Monday.
02 the run
What the AI does
- Step 1: Reads each new email or chat message and works out what the customer is asking for.
- Step 2: Looks up the answer in your help center, policies and past replies, and checks live details such as order status in Shopify or a subscription in Stripe.
- Step 3: Replies in your tone of voice when the answer is clear and inside the rules you set.
- Step 4: Asks a short follow-up question when the message is vague, instead of guessing.
- Step 5: Hands the conversation to a person in Zendesk or Intercom with a summary, the customer's history and a suggested reply when it is unsure or the topic is sensitive.
paused: waiting for a person to approve
03 human in the loop
Where a person approves
Your support lead decides which topics the agent may answer on its own. Refunds, complaints, legal questions and anything outside those topics always go to a person before a reply is sent.
04 after
What changes
Simple questions get answered within minutes, day or night. Your team spends its time on the conversations that need judgement, and every hand-off arrives with the context already gathered.
Results from a real build
[CASE STUDY] We only publish results we can name and check with the client.
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Agent
Tell us how your business runs. We'll tell you where AI fits.
A free 30-minute call. You talk, we ask questions, and you leave with a few concrete ideas — or an honest answer that AI isn't the right fix yet.
Working with teams in the United States, United Kingdom and Australia.