Industry

AI for e-commerce and retail

AI answers order questions, keeps stock and product pages in order and reports on what your ads actually sell, so a small team can run a bigger store.

use cases: 29
tools: 8

Book a free consultation See the top use cases

known issues

Where the time goes today

Order status emails fill the support inbox every morning.
Best sellers run out while slow lines tie up cash in the warehouse.
Product descriptions and SEO pages fall behind new arrivals.
Ad spend is split across Meta, Google and email with no single view of what pays back.

start here

Top use cases

The jobs we would usually look at first for e-commerce and retail, best first.

Customer service
```
[@]--->[..]
 |      |  
[ok]<--'   
```
Email and chat support agent
An AI agent answers routine customer emails and chats from your help docs and order data, then hands anything unusual to your team with notes.
Voice/chat agent
Operations
```
 |#|       
 |#|#|     
 |#|#|_  ! 
```
Stock and reorder alerts
Watches stock levels and sales across your channels, warns you before items run out and drafts reorders that take lead times into account.
Automation
Customer service
```
<-- [box]
   RMA ok
<-- $$
```
Returns and refund handling
Return requests are checked against your policy and the order, labels and refunds are prepared, and only the edge cases reach your team.
Agent
Marketing
```
[#] SKU-01
    +title
    +specs
```
Product descriptions and catalogue enrichment
Supplier spec sheets and rough product data become complete listings: titles, descriptions, attributes and tags, ready for your store and marketplaces.
Automation
Marketing
```
   ||  | 
 | ||| | 
_|_|||_|_
```
Cross-channel campaign reporting
Pulls results from Google Ads, Meta Ads, GA4 and your store or CRM into one weekly report that says, in plain words, what worked and what to change.
Automation
Marketing
```
<title>~~~
 .-.  ~~~~
( q ) ~~~~
```
SEO page creation and refresh
Finds the search terms your customers use, drafts new service and location pages, and refreshes old pages that are slipping, all from your own facts.
Agent
Customer service
```
 * * * * . 
[ ....... ]
  '-> re:  
```
Review replies drafted for approval
Drafts a personal reply to every new Google, Tripadvisor or Trustpilot review, so the owner can check and post them in a few minutes a day.
Agent

22 more entries

More use cases for e-commerce and retail

Sales
```
 .-->--. 
|  up+  |
 '--<--' 
```
Renewal and upsell alerts
Watches usage, billing and support history to warn account managers about renewals at risk and customers ready for more, with a drafted next step.
Agent
Marketing
```
Aa ~~~~~~
   ~~~~~ 
   ~~~ _|
```
On-brand content drafts
Drafts emails, social posts and blog outlines that follow your brand guide, product facts and past best work, so the team edits instead of starting blank.
Company assistant
Marketing
```
 .-.  .-. 
( o )( o )
 '-'  '-' 
```
Competitor and market monitoring
Tracks competitor pricing pages, product launches, ads and reviews, then sends a short weekly digest of what changed and why it might matter to you.
Agent
Marketing
```
" claim " 
  ? -> [v]
  ? -> [x]
```
Brand and claims checks before publishing
Checks ads, emails and web copy against your brand rules and the advertising rules for your sector, and flags risky claims before anything goes live.
Custom app
Marketing
```
M T W T F
# . # . #
post 9:00
```
Social media planning and scheduling
A month of social posts drafted from your news, offers and photos, laid out on a calendar for approval, then scheduled on each platform.
Agent
Customer service
```
   [#]   
  / | \  
 [a][b][c]
```
Ticket triage and routing
Every new ticket is tagged, prioritized and sent to the right person or queue, so urgent issues stop sitting in a shared inbox.
Automation
Customer service
```
 [t][t][t] 
   \ | /   
  [=====]  
```
Help articles written from solved tickets
Finds questions your team answers again and again, then drafts help-center articles from the best solved tickets for an editor to approve.
Agent
Customer service
```
 :)  :|  :(
 ----.     
     '--> !
```
Sentiment and churn-risk alerts
Reads support conversations for frustration and cancellation signals, and alerts the account owner while there is still time to fix things.
Automation
Operations
```
 [PO] [PO] 
   \   /   
  [ ERP ]  
```
Order intake into the ERP
Purchase orders that arrive by email, PDF or spreadsheet are read, checked against your catalog and entered into the ERP for a quick review.
Automation
Operations
```
  ________ 
 |  CN22  |
 '-o----o-'
```
Shipping and compliance paperwork
Prepares commercial invoices, packing lists and customs forms from your order and product data, ready for a person to check and sign off.
Agent
Finance
```
BANK  BOOKS
 |  <=>  | 
 +--[ok]-+ 
```
Bank and payment reconciliation
Bank lines, Stripe payouts and card settlements are matched to invoices and bills, with suggested matches and a short list of what still needs a human eye.
Agent
Finance
```
     _.--> 
 _.-'  . . 
'  wk 1..n 
```
Weekly cash-flow forecast
A rolling forecast of the next few months of cash, rebuilt each week from your ledger, bank and pipeline, with a short note on what changed and why.
Custom app
Finance
```
PO = INV
  \ /
  GRN
```
Purchase order and invoice matching
Supplier invoices are matched to purchase orders and goods received, line by line, so only mismatches need a person before payment.
Automation
Finance
```
[vendor]
 tax  ok
 bank ??
```
Supplier onboarding and bank detail checks
New suppliers send forms, tax IDs, insurance and bank details once; everything is checked against public registers and your rules before set-up.
Agent
HR and people
```
 M T W T F 
 . # . . # 
 . . o . . 
```
Interview scheduling
Candidates book, move or cancel interviews by email or text with an assistant that sees your interviewers' real calendars and confirms in minutes.
Voice/chat agent
IT
```
  /!\  #ops
 /___\ >>> 
 14:02 up  
```
Incident updates
Turns the noise in your incident channel into clear updates for staff, customers and your status page, on a steady schedule while engineers fix the issue.
Automation
Legal and compliance
```
[JAN|FEB]  
[ o | ! ]  
 renew ->  
```
Obligation and renewal tracking
Pulls renewal dates, notice periods and key duties out of signed contracts and leases, then reminds the owner well before each deadline.
Automation
Legal and compliance
```
  ((o))    
  _|_ new  
 [digest]  
```
Regulatory update digests
Watches the regulators and sources you follow, filters out what does not apply, and sends a short weekly digest linked to the policies affected.
Automation
Legal and compliance
```
 [v] [v]   
 [v] [ ]   
  >> audit 
```
Audit evidence collection
Gathers screenshots, exports and sign-offs for each audit control from your systems, labels them and flags gaps before the auditor asks.
Agent
Leadership
```
+-- 7am --+
| $  ^  ! |
+---------+
```
Daily business brief across systems
Each morning, AI pulls yesterday's sales, cash, jobs and support figures from your systems into one short brief that flags what needs a decision.
Automation
Leadership
```
> margin? 
  .:|:||  
  ------  
```
"Ask your data" KPI assistant
Ask questions like 'Which product lines lost margin last quarter?' in Slack or Teams and get an answer from your own data, with the working shown.
Company assistant
Leadership
```
   .-.    
--( o )-->
   '-'    
```
Market scans
AI researches a market, competitor set or new location on request and returns a sourced summary, so you can test an idea before spending on it.
Agent

integrations

Tools we connect to

Systems businesses like yours commonly run. Wherever it can, the AI works inside the tools your team already uses. If yours is not listed, ask: most tools with an API can be connected.

Shopify
BigCommerce
Klaviyo
Gorgias
Cin7
Meta Ads
Google Ads
Google Analytics 4

cd ..

Other industries

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Working with teams in the United States, United Kingdom and Australia.

.-------------------------.
| > what should AI do     |
|   for your business?    |
|                         |
| $ triage the inbox_     |
'-------------------------'