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Curious Context Labs

Healthcare · Agent

Home care visit scheduling

AI scheduling and rounds for home care providers

Carer rounds are planned around clients' needs, continuity, skills and travel, and re-planned when a visit runs over or a carer is off.

Book a free consultationSee what the AI does

01 today

The problem

Coordinators plan rounds around visit times, carer skills, continuity and travel. A sick carer or overrunning visit means an hour of phone calls, late visits and unhappy clients. Long travel between visits eats into paid time.

02 the run

What the AI does

  1. Step 1: Reads clients' care plans, visit windows and preferred carers, and carers' skills and availability.
  2. Step 2: Proposes rounds that keep the same carers with the same clients where possible and limit travel.
  3. Step 3: Re-plans the rest of the day when a visit runs over or a carer calls in sick, and shows the coordinator the options.
  4. Step 4: Texts clients and families when a visit time changes.
  5. Step 5: Alerts the coordinator if a visit has not been checked in, so a missed visit is caught within minutes.

paused: waiting for a person to approve

03 human in the loop

Where a person approves

The coordinator approves every round and change. Visits that need two carers or specific clinical skills are never assigned without those skills.

04 after

What changes

Rounds take less of the coordinator's day, clients see familiar faces more often, and missed visits are caught quickly.

Case studyHome care rounds that survive a sick callThe rollout, what to measure, a worked example and the research behind it.

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