IT
Joiner and leaver account setup
An agent that reads new starters and leavers from your HR system, then builds or removes their email, app logins and devices to a checklist.
Agent
IT · Automation
Incident updates
AI incident status updates for small tech teams
Turns the noise in your incident channel into clear updates for staff, customers and your status page, on a steady schedule while engineers fix the issue.
01 today
The problem
When something breaks, the people who can fix it are also the people being asked for updates. Support hears nothing, customers see a stale status page, and the write-up afterwards is rebuilt from memory. Small teams rarely have a dedicated incident lead to handle the talking.
02 the run
What the AI does
- Step 1: Opens an incident record when PagerDuty or Opsgenie fires and starts a dedicated Slack or Teams channel.
- Step 2: Reads the channel, linked Jira tickets and Datadog alerts to keep a running timeline of what is known.
- Step 3: Drafts a plain-English update for staff and a shorter one for customers at a set interval.
- Step 4: Posts approved customer updates to Statuspage and sends the internal version to support and account managers.
- Step 5: Writes a first draft of the post-incident review from the timeline once the incident is closed.
paused: waiting for a person to approve
03 human in the loop
Where a person approves
The incident lead approves every customer-facing update with one click before it goes to Statuspage. The post-incident review stays a draft until the engineering owner edits and publishes it.
04 after
What changes
Engineers keep their heads down on the fix while customers and support stay informed. Updates arrive on schedule in consistent language, and the review starts from an accurate timeline instead of a blank page.
Results from a real build
[CASE STUDY] We only publish results we can name and check with the client.
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Tell us how your business runs. We'll tell you where AI fits.
A free 30-minute call. You talk, we ask questions, and you leave with a few concrete ideas — or an honest answer that AI isn't the right fix yet.
Working with teams in the United States, United Kingdom and Australia.