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Custom app
IT · Voice/chat agent
Helpdesk agent for password resets and access requests
AI IT helpdesk for password resets and access requests
A chat agent in Slack or Teams that verifies staff, resets passwords, clears lockouts and routes access requests to the right approver.
01 today
The problem
Locked accounts and "can I get access to the shared drive?" messages land on whoever knows IT best, often a manager doing it on the side. People wait for hours on simple fixes. Access gets granted by whoever answers first, with no record of who said yes.
02 the run
What the AI does
- Step 1: Answers staff in Slack, Microsoft Teams or a phone line and works out whether they need a reset, a lockout cleared or new access.
- Step 2: Checks who the person is with a push prompt in Okta or Microsoft Entra ID before it touches any account.
- Step 3: Resets the password or clears the lockout directly and confirms the fix with the person in the same thread.
- Step 4: Turns access requests into a ticket in Jira Service Management or Freshservice and sends it to the app owner or line manager to approve.
- Step 5: Grants the access once approved and logs who asked, who approved and when.
paused: waiting for a person to approve
03 human in the loop
Where a person approves
Any new access to an app, shared drive or admin role waits for the named app owner or the requester's manager to approve in Slack or Teams. Resets for admin accounts always go to a person on the IT side.
04 after
What changes
Staff get routine fixes in the chat tool they already use, at any hour. Your IT person stops being interrupted for resets, and every access decision now has a clear owner and a trail you can show an auditor.
Results from a real build
[CASE STUDY] We only publish results we can name and check with the client.
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Tell us how your business runs. We'll tell you where AI fits.
A free 30-minute call. You talk, we ask questions, and you leave with a few concrete ideas — or an honest answer that AI isn't the right fix yet.
Working with teams in the United States, United Kingdom and Australia.