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Curious Context Labs

Sales · Agent

Renewal and upsell alerts

AI renewal and upsell alerts for account managers

Watches usage, billing and support history to warn account managers about renewals at risk and customers ready for more, with a drafted next step.

01 today

The problem

Renewal dates live in a spreadsheet or a billing system nobody in sales checks. Account managers find out a customer is unhappy when the cancellation arrives. Customers who have outgrown their plan or reorder often are not offered more because nobody spots the pattern.

02 the run

What the AI does

  1. Step 1: Reads contract end dates and billing history from Stripe, Chargebee or your accounting system.
  2. Step 2: Combines usage or order data with recent support tickets in Intercom or Zendesk to judge account health.
  3. Step 3: Spots signals worth acting on, such as falling usage, repeated complaints, seat limits reached or larger repeat orders.
  4. Step 4: Creates a task on the account in your CRM with the reason, the evidence and a suggested approach.
  5. Step 5: Drafts a check-in or offer email for the account manager to edit and send.

paused: waiting for a person to approve

03 human in the loop

Where a person approves

The account manager decides whether to act and writes or approves every message to the customer. Discounts and plan changes still follow your normal sign-off rules.

04 after

What changes

Renewals get attention well before the end date, and at-risk customers hear from you before they decide to leave. Expansion conversations happen because the timing is right, not because someone happened to remember.

Results from a real build

[CASE STUDY] We only publish results we can name and check with the client.

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Tell us how your business runs. We'll tell you where AI fits.

A free 30-minute call. You talk, we ask questions, and you leave with a few concrete ideas — or an honest answer that AI isn't the right fix yet.

Working with teams in the United States, United Kingdom and Australia.