Industry

AI for hospitality

AI answers booking and guest questions by phone, email and chat, drafts review replies and gives managers one daily view of covers, rooms and costs.

use cases: 33
tools: 8

Book a free consultation See the top use cases

known issues

Where the time goes today

Reservation calls and emails peak during service, when nobody can pick up.
Online reviews go unanswered for weeks or get rushed replies.
New casual staff need answers on procedures, allergens and opening checks from their first shift.
Supplier invoices are entered late, so food and beverage costs drift before anyone notices.

start here

Top use cases

The jobs we would usually look at first for hospitality, best first.

Customer service
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```
Inbound and after-hours voice agent
A voice agent picks up calls your team can't, answers common questions, books jobs or appointments and texts urgent details to whoever is on call.
Voice/chat agent
Customer service
```
[@]--->[..]
 |      |  
[ok]<--'   
```
Email and chat support agent
An AI agent answers routine customer emails and chats from your help docs and order data, then hands anything unusual to your team with notes.
Voice/chat agent
Customer service
```
 * * * * . 
[ ....... ]
  '-> re:  
```
Review replies drafted for approval
Drafts a personal reply to every new Google, Tripadvisor or Trustpilot review, so the owner can check and post them in a few minutes a day.
Agent
Operations
```
 [?]--> 1._
        2._
        3._
```
SOP assistant for frontline staff
Staff on the floor, in the kitchen or on site ask how to do a task and get the steps from your own procedures, on their phone.
Company assistant
Finance
```
 .---.     
 |INV|=>[#]
 '---'     
```
Invoice capture and posting
Supplier invoices are read from the inbox, matched to the right supplier and account, and drafted as bills in Xero or QuickBooks for a person to approve.
Automation
Leadership
```
+-- 7am --+
| $  ^  ! |
+---------+
```
Daily business brief across systems
Each morning, AI pulls yesterday's sales, cash, jobs and support figures from your systems into one short brief that flags what needs a decision.
Automation
HR and people
```
 SOP  -> Q1
 ===  -> Q2
 ===  -> ok
```
Training content built from SOPs
Your written procedures become short training modules, checklists and quizzes, kept in step with the SOPs as they change.
Agent

26 more entries

More use cases for hospitality

Sales
```
\=======/
 \=====/ 
  \_$_/  
```
Weekly pipeline summaries
A plain-English pipeline summary lands every Monday: what moved, what stalled, which deals slipped their close date and where the forecast looks shaky.
Automation
Sales
```
 .-->--. 
|  up+  |
 '--<--' 
```
Renewal and upsell alerts
Watches usage, billing and support history to warn account managers about renewals at risk and customers ready for more, with a drafted next step.
Agent
Marketing
```
Aa ~~~~~~
   ~~~~~ 
   ~~~ _|
```
On-brand content drafts
Drafts emails, social posts and blog outlines that follow your brand guide, product facts and past best work, so the team edits instead of starting blank.
Company assistant
Marketing
```
   ||  | 
 | ||| | 
_|_|||_|_
```
Cross-channel campaign reporting
Pulls results from Google Ads, Meta Ads, GA4 and your store or CRM into one weekly report that says, in plain words, what worked and what to change.
Automation
Marketing
```
" claim " 
  ? -> [v]
  ? -> [x]
```
Brand and claims checks before publishing
Checks ads, emails and web copy against your brand rules and the advertising rules for your sector, and flags risky claims before anything goes live.
Custom app
Marketing
```
  /\
 /  \ ~~
 |[]| ~~
```
Property listing descriptions
Agent notes, floor plans and photos become listing copy for each portal, written to your style and checked against what is actually in the property.
Custom app
Marketing
```
M T W T F
# . # . #
post 9:00
```
Social media planning and scheduling
A month of social posts drafted from your news, offers and photos, laid out on a calendar for approval, then scheduled on each platform.
Agent
Customer service
```
( 9:30 )
 remind?
 [y] [n]
```
Appointment reminders and no-show follow-up
Customers get reminders by text or a short call, can confirm or rebook in the same thread, and missed appointments get a same-day follow-up.
Voice/chat agent
Operations
```
 A   B   C 
 $$  $  $$$
     ^     
```
Supplier quote comparison
A purchasing tool that pulls supplier quotes from email into one like-for-like table, with freight, lead times and terms side by side.
Custom app
Operations
```
 |#|       
 |#|#|     
 |#|#|_  ! 
```
Stock and reorder alerts
Watches stock levels and sales across your channels, warns you before items run out and drafts reorders that take lead times into account.
Automation
Operations
```
|#|#|  !
|#|#| ->
  wo#219
```
Tenant maintenance requests
Tenants report problems by phone, text or chat; each request is triaged for urgency, logged with photos and sent to the right contractor.
Voice/chat agent
Operations
```
|-|-|-|-|
 ok ok !!
 hold>QA
```
Quality and inspection reports
Inspection checklists, photos and readings from the floor become clear reports, with failures raised as actions and trends shown to managers.
Custom app
Finance
```
BANK  BOOKS
 |  <=>  | 
 +--[ok]-+ 
```
Bank and payment reconciliation
Bank lines, Stripe payouts and card settlements are matched to invoices and bills, with suggested matches and a short list of what still needs a human eye.
Agent
Finance
```
     _.--> 
 _.-'  . . 
'  wk 1..n 
```
Weekly cash-flow forecast
A rolling forecast of the next few months of cash, rebuilt each week from your ledger, bank and pipeline, with a short note on what changed and why.
Custom app
Finance
```
PO = INV
  \ /
  GRN
```
Purchase order and invoice matching
Supplier invoices are matched to purchase orders and goods received, line by line, so only mismatches need a person before payment.
Automation
HR and people
```
 > leave?  
 < policy  
   [s.3.2] 
```
Policy and benefits assistant in Slack or Teams
Staff ask leave, benefits and policy questions in Slack or Teams and get an answer from your own handbook, with a link to the exact section.
Company assistant
HR and people
```
 [=CV=] -> 
 [=CV=] ok 
 [=CV=] ?  
```
Resume screening with written reasons
Every application is scored against the job's must-have criteria, with a written reason for each score, so hiring managers can check the reasoning.
Custom app
HR and people
```
 M T W T F 
 . # . . # 
 . . o . . 
```
Interview scheduling
Candidates book, move or cancel interviews by email or text with an assistant that sees your interviewers' real calendars and confirms in minutes.
Voice/chat agent
HR and people
```
Mo 8.0 ok
Tu 9.5 ot
We 0.0 ??
```
Timesheet and payroll checks
Timesheets are checked against rosters, leave and pay rules before each pay run, and odd entries go to the manager with a plain reason.
Automation
IT
```
 +o    -o
 /|\   /|\
 / \   / \
```
Joiner and leaver account setup
An agent that reads new starters and leavers from your HR system, then builds or removes their email, app logins and devices to a checklist.
Agent
IT
```
  .--.  == 
 ( ?  ) == 
  '--'\ == 
```
Internal knowledge search
An assistant that answers staff questions from your wikis, shared drives and old tickets, links to the source, and says so when it does not know.
Company assistant
Legal and compliance
```
[JAN|FEB]  
[ o | ! ]  
 renew ->  
```
Obligation and renewal tracking
Pulls renewal dates, notice periods and key duties out of signed contracts and leases, then reminds the owner well before each deadline.
Automation
Legal and compliance
```
 Q: leave? 
 A: s.7.2  
 [cited]   
```
Policy Q&A with clause citations
Answers staff questions about your handbook, policies and procedures in plain words and quotes the exact clause each answer comes from.
Company assistant
Leadership
```
> margin? 
  .:|:||  
  ------  
```
"Ask your data" KPI assistant
Ask questions like 'Which product lines lost margin last quarter?' in Slack or Teams and get an answer from your own data, with the working shown.
Company assistant
Leadership
```
   .-.    
--( o )-->
   '-'    
```
Market scans
AI researches a market, competitor set or new location on request and returns a sourced summary, so you can test an idea before spending on it.
Agent
Company-wide
```
      [3] 
   [2]    
[1]       
```
AI training and adoption programs
Hands-on AI training built around your team's real tasks, with a shared prompt library and a practice assistant so new habits last beyond the workshop.
Company assistant

integrations

Tools we connect to

Systems businesses like yours commonly run. Wherever it can, the AI works inside the tools your team already uses. If yours is not listed, ask: most tools with an API can be connected.

Mews
Cloudbeds
SevenRooms
Toast
Lightspeed
OpenTable
Deputy
Xero

cd ..

Other industries

Filter the library by hospitality ->

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Working with teams in the United States, United Kingdom and Australia.

.-------------------------.
| > what should AI do     |
|   for your business?    |
|                         |
| $ triage the inbox_     |
'-------------------------'