Customer service
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Agent
Customer service · Voice/chat agent
Inbound and after-hours voice agent
AI phone answering and after-hours calls for SMBs
A voice agent picks up calls your team can't, answers common questions, books jobs or appointments and texts urgent details to whoever is on call.
01 today
The problem
Calls that come in after hours, at lunch or while everyone is on a job go to voicemail. Many callers hang up and ring the next business on the list. The messages that are left are often unclear, and someone loses the first hour of the morning calling people back.
02 the run
What the AI does
- Step 1: Answers the phone in a natural voice through Twilio when your team is busy or closed, and says clearly that it is an automated assistant.
- Step 2: Answers common questions about services, opening hours, service areas and prices you have approved.
- Step 3: Takes the caller's name, number, address and reason for calling, and checks the details back with them.
- Step 4: Books a slot straight into ServiceTitan, Jobber or your calendar when the request fits your booking rules.
- Step 5: Texts or calls the on-call person for genuine emergencies, using the escalation rules you set.
- Step 6: Logs a written summary and recording of every call in your CRM so the morning team can see what happened.
paused: waiting for a person to approve
03 human in the loop
Where a person approves
You approve the script, prices and booking rules before go-live. Anything outside them, such as a quote for unusual work or a clinical question, is taken as a message for a person to call back.
04 after
What changes
Every call gets answered, including at night and on weekends. Callers get a booking or a clear next step, and your team starts the day with tidy call notes instead of a full voicemail box.
Results from a real build
[CASE STUDY] We only publish results we can name and check with the client.
see also
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Tell us how your business runs. We'll tell you where AI fits.
A free 30-minute call. You talk, we ask questions, and you leave with a few concrete ideas — or an honest answer that AI isn't the right fix yet.
Working with teams in the United States, United Kingdom and Australia.