Customer service
Inbound and after-hours voice agent
A voice agent picks up calls your team can't, answers common questions, books jobs or appointments and texts urgent details to whoever is on call.
Voice/chat agent
Customer service · Agent
Review replies drafted for approval
AI review responses for local businesses
Drafts a personal reply to every new Google, Tripadvisor or Trustpilot review, so the owner can check and post them in a few minutes a day.
01 today
The problem
Owners know they should reply to reviews, but it falls to the bottom of the list. Good reviews go unthanked and bad ones sit unanswered where every future customer can read them. When replies do go out, they are often rushed, defensive or copy-pasted.
02 the run
What the AI does
- Step 1: Collects new reviews from Google Business Profile, Tripadvisor, Trustpilot and Facebook as they are posted.
- Step 2: Reads what the reviewer actually mentioned, such as a staff member, a dish or a late arrival, so each reply is specific.
- Step 3: Drafts a short reply in your voice that thanks, apologizes or explains as needed, without sharing private details.
- Step 4: Flags reviews that mention safety, health, legal threats or a named employee for the owner's personal attention.
- Step 5: Sends drafts to the owner in Slack or email to edit and approve, then posts the approved reply.
paused: waiting for a person to approve
03 human in the loop
Where a person approves
The owner or manager approves every reply before it is posted. Negative and flagged reviews always need a person to read and edit the draft first.
04 after
What changes
Every review gets a thoughtful, timely reply without eating into the owner's evening. Unhappy customers see a calm response, and patterns in complaints become easier to spot.
Results from a real build
[CASE STUDY] We only publish results we can name and check with the client.
see also
Related use cases
Customer service
Appointment reminders and no-show follow-up
Customers get reminders by text or a short call, can confirm or rebook in the same thread, and missed appointments get a same-day follow-up.
Voice/chat agentCustomer service
Ticket triage and routing
Every new ticket is tagged, prioritized and sent to the right person or queue, so urgent issues stop sitting in a shared inbox.
Automation
Tell us how your business runs. We'll tell you where AI fits.
A free 30-minute call. You talk, we ask questions, and you leave with a few concrete ideas — or an honest answer that AI isn't the right fix yet.
Working with teams in the United States, United Kingdom and Australia.