Customer service
Inbound and after-hours voice agent
A voice agent picks up calls your team can't, answers common questions, books jobs or appointments and texts urgent details to whoever is on call.
Voice/chat agent
Customer service · Voice/chat agent
Appointment reminders and no-show follow-up
AI appointment reminders and no-show follow-up
Customers get reminders by text or a short call, can confirm or rebook in the same thread, and missed appointments get a same-day follow-up.
01 today
The problem
Generic reminder texts get ignored, and changing a booking still means phoning during office hours. When someone does not show, staff are too busy to call, so the slot sits empty and the customer drifts away.
02 the run
What the AI does
- Step 1: Reads upcoming bookings from your calendar or booking system each morning.
- Step 2: Sends a reminder by SMS or WhatsApp that the customer can answer in plain words.
- Step 3: Handles replies such as 'can we do Thursday instead' by offering real free slots and rebooking.
- Step 4: Offers freed-up slots to people on the waitlist in order.
- Step 5: Calls or texts no-shows the same day to rebook and notes the outcome on their record.
paused: waiting for a person to approve
03 human in the loop
Where a person approves
Staff set the rules for what can be moved without asking, such as long procedures or deposits. Anything outside those rules goes to reception to decide.
04 after
What changes
Fewer empty slots and fewer phone calls just to move a time. Reception hears about problems early instead of at the door.
Results from a real build
[CASE STUDY] We only publish results we can name and check with the client.
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Tell us how your business runs. We'll tell you where AI fits.
A free 30-minute call. You talk, we ask questions, and you leave with a few concrete ideas — or an honest answer that AI isn't the right fix yet.
Working with teams in the United States, United Kingdom and Australia.