Operations
SOP assistant for frontline staff
Staff on the floor, in the kitchen or on site ask how to do a task and get the steps from your own procedures, on their phone.
Company assistant
Operations · Agent
Scheduling and dispatch
AI scheduling and dispatch for field service teams
Proposes the day's job schedule from skills, locations and parts, then updates crews and customers when plans change.
01 today
The problem
The dispatcher builds tomorrow's schedule in their head and on a whiteboard, juggling who has the right skills, who is nearest and which van has the parts. One sick day or overrunning job means an hour of phone calls. Customers get vague time windows and ring in to ask where their technician is.
02 the run
What the AI does
- Step 1: Reads open jobs, crew skills, availability and van stock from ServiceTitan, Jobber or Housecall Pro.
- Step 2: Builds a proposed schedule that groups jobs by area and matches each one to a qualified person, using Google Maps travel times.
- Step 3: Explains each assignment in plain words, such as nearest qualified technician or only crew with the part on board.
- Step 4: Re-plans the rest of the day when a job overruns, a cancellation comes in or someone calls in sick.
- Step 5: Texts customers through Twilio with their arrival window and sends updates when it changes.
paused: waiting for a person to approve
03 human in the loop
Where a person approves
The dispatcher reviews and approves the proposed schedule each day, and confirms any mid-day change before crews or customers are told.
04 after
What changes
The dispatcher starts from a sensible draft instead of a blank board, and changes during the day take minutes rather than a string of calls. Customers know when to expect someone.
Results from a real build
[CASE STUDY] We only publish results we can name and check with the client.
see also
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Automation
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Working with teams in the United States, United Kingdom and Australia.