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Custom app
Operations · Company assistant
SOP assistant for frontline staff
AI SOP assistant for frontline and shift workers
Staff on the floor, in the kitchen or on site ask how to do a task and get the steps from your own procedures, on their phone.
01 today
The problem
Procedures live in binders and shared folders that nobody opens mid-shift. New starters ask whoever is nearby, and the answer depends on who that is. Supervisors get pulled away from their own work to repeat the same instructions, and steps get skipped.
02 the run
What the AI does
- Step 1: Reads your SOPs, checklists, equipment manuals and safety sheets from SharePoint, Google Drive or Notion.
- Step 2: Answers questions in Microsoft Teams, Slack or a simple mobile web page, in short numbered steps.
- Step 3: Links to the exact procedure and page each answer came from, so staff can check the source.
- Step 4: Answers in the staff member's preferred language when your team speaks more than one.
- Step 5: Says when it does not know and points the person to their supervisor, instead of guessing on safety-critical tasks.
- Step 6: Logs the questions it could not answer so managers can see which procedures are missing or unclear.
paused: waiting for a person to approve
03 human in the loop
Where a person approves
Managers decide which documents the assistant can use and approve updates to them. Safety and clinical procedures are answered word for word from the approved document, never paraphrased.
04 after
What changes
Staff get the right answer in the moment, and the answer is the same whoever asks. Supervisors spend less time repeating instructions, and gaps in your procedures become visible.
Results from a real build
[CASE STUDY] We only publish results we can name and check with the client.
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Agent
Tell us how your business runs. We'll tell you where AI fits.
A free 30-minute call. You talk, we ask questions, and you leave with a few concrete ideas — or an honest answer that AI isn't the right fix yet.
Working with teams in the United States, United Kingdom and Australia.