Healthcare
Test results follow-up tracking
Results the lab has flagged as abnormal are tracked until a clinician acknowledges them and the agreed action happens, with escalation if they stall.
Industry
AI reads requisitions and referrals, checks insurance and authorisations, and tracks recommended follow-ups so results and reports reach the right person. It never interprets images or results; clinicians and scientists do.
known issues
Requisitions and referrals arrive incomplete, so samples and scans wait while staff chase details.
Eligibility checks and authorisations happen by phone and portal, one at a time.
Recommended follow-up imaging and abnormal results can fall through the gaps between teams.
Patients call to ask where their results are.
start here
The jobs we would usually look at first for diagnostics and labs, best first.
Healthcare
Results the lab has flagged as abnormal are tracked until a clinician acknowledges them and the agreed action happens, with escalation if they stall.
Healthcare
Follow-up recommendations in radiology reports, such as a repeat scan in six months, are tracked until ordered or closed by a clinician.
Healthcare
Coverage and benefits are checked electronically before every appointment, and problems go to the front desk days ahead instead of at check-in.
Healthcare
Prior authorisation requests are assembled from the record against each payer's criteria, with missing evidence flagged, then submitted by staff.
Healthcare
Incoming referrals are read, checked for missing information and routed to the right service, with urgency confirmed by a clinician.
Healthcare
Denied claims are sorted by reason and value, the fix or appeal is prepared with evidence from the record, and billing staff approve every submission.
Customer service
Intake forms, emails and scanned documents are read, checked for gaps and entered into your practice system before the first appointment.
4 more entries
Customer service
Customers get reminders by text or a short call, can confirm or rebook in the same thread, and missed appointments get a same-day follow-up.
Legal and compliance
Watches the regulators and sources you follow, filters out what does not apply, and sends a short weekly digest linked to the policies affected.
Healthcare
Coders get a ranked list of candidate codes with the supporting text from the record, looked up in the official code sets, for them to accept or change.
Healthcare
Approved patient leaflets and discharge instructions are rewritten in plain language and translated, then checked by a clinician before use.
integrations
Systems businesses like yours commonly run. Wherever it can, the AI works inside the tools your team already uses. If yours is not listed, ask: most tools with an API can be connected.
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A free 30-minute call. You talk, we ask questions, and you leave with a few concrete ideas — or an honest answer that AI isn't the right fix yet.
Working with teams around the world.